Apparently a server upgrade (silently) disabled the feedback form starting in April of 2023.
If you attempted to contact us and never got a response... well, that's what happened. And yes, that upgrade also broke the ordering system.
If you were trying to contact us to let us know that the order system was down... alas that message never got to its intended destination.
The good news is we finally got clued in and are currently trying to resolve this issue. (and the order system should be fixed now!)
Check back in (hopefully) a few days, or download one of the font archives and contact us via the e-mail in the documentation.
Our apologies for the inconvenience.